Pathshala
(Owned and operated by CUBESSS MENTORING SERVICES PRIVATE LIMITED)

Pathshala is committed to delivering quality educational books safely and on time. This policy explains how shipping, delivery, and order handling works on our website.

 

1. Order Processing Time

All orders are processed within 1–3 business days after successful payment confirmation through Razorpay.

Orders are not shipped on Sundays or public holidays.

Once your order is processed, you will receive a confirmation email or message with shipment details.

 

2. Shipping Coverage

We currently ship across India.

If a location is not serviceable by our courier partners, we will notify you and arrange an alternative or process a refund.

 

3. Delivery Time

Estimated delivery timelines:

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Location              Delivery Time

Metro City             3-5 business days

Tier 2 & 3 Cities    4–7 business days

Remote Areas      6-10 business days

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Delivery times may vary due to weather, courier delays, or regional restrictions.

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4. Shipping Charges

Shipping charges (if applicable) will be displayed at checkout before payment.

From time to time, Pathshala may offer free shipping promotions on selected orders.

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5. Tracking Your Order

Once shipped, you will receive a tracking link via email or SMS to monitor the status of your delivery.

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6. Delayed or Lost Shipments

If your order is delayed beyond the estimated delivery time:

• Please contact us at support@cubesss.com

• We will coordinate with the courier partner and keep you updated

If a shipment is confirmed lost in transit, we will arrange a replacement or refund.

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7. Incorrect or Incomplete Address

Please ensure your shipping address and phone number are correct while placing the order.

Pathshala is not responsible for delays or non-delivery caused by:

• Incorrect address

• Incomplete contact details

• Customer unavailability at the time of delivery

Re-shipping costs in such cases may be charged to the customer.

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8. Damaged Packages

If the package appears damaged at the time of delivery:

• Please take a photo or video before opening

• Contact us within 24 hours of delivery

We will assess the issue and arrange a replacement or refund as per our Refund Policy.

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9. Contact Information

For shipping or delivery related queries, contact:

Pathshala

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